Frequently Asked Questions
Answers to common questions about JK Freight & Logistics services and shipping.
Frequently Asked Questions
Find answers to common questions about our services, shipping processes, and policies.
You can track your shipment using our Track Shipment page. Simply enter your consignment number to get real-time status updates. You can also contact our 24/7 support team.
JK Freight & Logistics handles a wide variety of cargo types including general freight, hazardous materials (ADR/IATA/IMDG compliant), temperature-controlled goods, high-value items, oversized/project cargo, and perishables. Contact us for specific requirements.
You can request a free quote through our Get a Quote page, email us at support@xcelcargo.com, or call our sales team. We typically respond within one business day with a competitive, tailored quote.
FCL (Full Container Load) means you book an entire shipping container for your cargo. LCL (Less than Container Load) means your cargo shares space in a container with other shippers' goods. FCL is usually more economical for larger volumes, while LCL is better for smaller shipments.
Yes. JK Freight & Logistics provides full customs clearance services for both imports and exports. Our licensed customs brokers handle all documentation, tariff classification, duty assessment, and liaison with customs authorities to ensure smooth and compliant clearance.
Standard payment terms are 30 days from invoice date for approved credit customers. New customers may be required to prepay until a credit account is established. We accept bank transfer, credit card, and direct debit. Contact our finance team for credit application forms.
Yes, JK Freight & Logistics operates a network of modern warehousing facilities. We offer contract logistics, multi-client warehousing, value-added services (pick & pack, kitting, labelling), cross-docking, and cold chain storage. Visit our Warehousing pages for more details.
If your cargo is damaged or lost, please contact our customer service team immediately at support@xcelcargo.com. You can download a Freight Claim Form from our documents page. Claims should be submitted within 7 days of delivery for damage, and within 30 days for loss.